Office hours

Monday through Friday 9:00 – 5:00 p.m. EST  excluding holidays

Location of Services
All services are performed virtually.

Communication
All project/task requests are sent via email or project management application. This provides a written receipt for both parties and provides detailed instructions that can be referred to when needed.

Telephone meetings can be scheduled to discuss current project progress and upcoming requests. These meetings are by appointment during normal business hours and can be scheduled by e­mail or at dorisbarber.com.

If there is an urgent request, call (240) 780­8322 and every effort will be made to accommodate you. All other calls are scheduled by e­mail or at dorisbarber.com.

Contracts
We require a signed contract before services are rendered. The contract will outline the services that will be provided  and the expectations of each of the parties.

Project Turnaround Time
All work for hourly projects is performed on a first come, first served basis. Retainer clients receive first priority. A minimum lead time of two business days notice is required for projects. Most small projects will be completed within 24­-72 hours of receipt. Larger or ongoing projects may take more time and an anticipated turnaround time will be given once the project is issued. Rush jobs will be subject to a surcharge.

Billing
Projects require a 50% deposit.  A la carte services payments are due upon receipt of invoice.

Refund Policy
Client can receive a full refund of the deposit before work commences.

Payment Procedure
All work performed is billed at an hourly rate specified in your agreement. There is a one hour minimum. You will be provided an invoice at the end of the month and payment must be received within 5 business days to avoid service interruption. We accept checks, major credit cards and PayPal.

Late Payments
Late payments are subject to a late fee. If your account is sent to collections, you are responsible for all collection charges and attorney fees. If an account is paid late more than twice, it will result in a cancellation of services and all fees and outstanding payments must be paid.

There is a fee charged by our banking institution for NSF checks to our account. The current fee is $35.00

Notice of Cancellation
A fourteen (14) day written Notice of Cancellation is required. During the cancellation process, all projects in progress will be completed unless otherwise requested. Final delivery of all projects will be made once full payment has been received in the amount listed on the final invoice.